Case Yliopiston Apteekki

Individual drug advice interspersed with a wide range of online pharmacy products



A key part of the multi-channel service of Yliopiston Apteekki, the online pharmacy, required an update. The purpose of the revamp was to build a seamless customer experience combining an extensive selection of 13,000 products with individual customer service offered by pharmacists. The Digia-supplied solution is based on the Magento Enterprise platform integrated with several back-end systems of Yliopiston Apteekki and third parties, including product, customer, order and availability information.

Benefits:

  • The online shop employs several tools enabling a smooth customer experience, such as the pharmacist’s desktop and third-party chat tool integrated into the solution.
  • Integration with back-end systems allows the presentation of real-time information in the online shop.
  • The implementation paid particular attention to the strong data protection required in the pharmacy business.


Services and solutions:

The digitalisation of health care is proceeding apace, and buying prescription drugs online is on the rise. Our new online pharmacy will help us to meet these needs and to serve our customers better than ever.

Tiia Näsänen, Digital Business Manager, Yliopiston Apteekki

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