Case Emergency Response Centre Administration

Positioning using mobile application ensures faster help in an emergency

 



When making an emergency call, the caller might be in shock or uncertain about the exact location, which may make it difficult to establish the accident site by telephone. The Emergency Response Centre Administration wanted to introduce a mobile application that would automatically locate the caller. Digia supplied the 112 Suomi mobile application, which automatically transmits the caller’s location information to the emergency service dispatcher during the call.

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Benefits:

  • Accuracy: Satellite-based geolocation enables more accurate location data.
  • Ease of use: The easy-to-use application is free to download from all application stores.
  • Speed: Faster processing of emergency calls means help reaches the site faster.
  • Reliability: Automatic transmission of location data reduces the risk of human errors.


Services and solutions:

The Emergency Response Centre Administration has been very pleased with how the application has been embraced by the public.

Marko Nieminen, Manager, Emergency Response Centre Services




Positioning using a mobile application ensures faster help in an emergency

The 112 Suomi mobile application transmits the caller's location information to the emergency service dispatcher during the call.



When an emergency call comes to an Emergency Response Centre, it is critical that the ERC operator gets information fast about where help is needed. The caller might be in shock or uncertain about the exact location, which may make it difficult to establish the accident site by telephone. The Emergency Response Centre Administration wanted to introduce a mobile application that would automatically locate the caller.

112 Suomi

Digia supplied the 112 Suomi mobile application, which automatically transmits the caller's location information to the emergency service dispatcher during the call. The application also provides the user with contact details for other emergency numbers, including the Public Service Info, the Child and Youth Phone, the Maritime Search and Rescue services, and the Poison Information Centre.

Digia's application, implemented using Qt technology, operates platform-independently on Android, Jolla, iOS and Windows phones.

The application has already been downloaded for over 440,000 times.

The application has met expectations

“The Emergency Response Centre Administration has been very pleased with how the application has been embraced by the public,” says the Director of ERC Services Marko Nieminen.

According to Nieminen, the service has functioned very well and reliably from the point of view of the Emergency Response Centre Administration.

“We see downloading the application on a smartphone as a similar everyday precaution as installing a fire alarm in your home or learning first aid,” Nieminen says.

The application has already been downloaded over 440,000 times, and it is used to make roughly 1,500 emergency calls per month.

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