From manual to automatic
E-commerce travel services are facing a challenge in the form of the range of solutions service providers use. Booking engines developed on different sides of the world include different technologies and local payment systems.
In fact, real-time commerce, which may seem electronic to the customer, has so far been handled manually. The person buying the ticket has given his or her credit card number online and the payment has been handled by an employee, who has also written out the ticket.
The Amadeus e-Payment service, developed by Digia together with Amadeus Finland, turns the sales transaction, including the payment transaction, truly automatic. With the help of e-Payment, booking the journey is transformed into buying it. If so desired, the system can also add automated fulfilment to the travel booking.
“We have hidden a range of payment solutions behind one interface. Companies operating in the travel industry do not have to match their own systems with all others. The service provider only needs to match the systems once with the Amadeus e-Payment service,” says Mika Rosslyn, Director at Digia.
A single view and access to all payment transactions in real time
Amadeus e-Payment is implemented according to service-based SOA architecture. Using this solution, a range of payment systems are connected to booking engines through a common standard interface. Travel agencies, airlines, ferry companies and other travel service providers and vendors have a single view and access to all payment transactions and their states in real time regardless of the payment method. The information is transferred to the vendor’s ERP system without delay.
This centralised solution covers both card payments and banks’ online payments, including all Finnish banks. With regard to card payments, the international Verified by Visa and MasterCard Secure Code verification services are utilised. In the travel industry in particular, the use of Visa and MasterCard in Finnish e-commerce has been increasing strongly for several years.